Passengers complain about poor service after Hong Kong’s Cathay Pacific cancels 48 flights
Hong Kong passengers affected by Cathay Pacific Airways’ flight cancellations complained about poor customer service and confusion, even as the flag carrier’s check-in counters operated as usual on Tuesday morning.
The airline’s check-in counters at the Hong Kong International Airport ran smoothly, barely 12 hours after the flight cancellations were announced.
The Post observed that eight Cathay Pacific flights deploying A350 aircraft were cancelled in the morning. They comprised three flights to Singapore, three to Bangkok and two to Japan.
The flag carrier on Monday said it had grounded its entire fleet of A350 aircraft for inspection after discovering what it called the first-of-its-kind problem with a component of the model’s aircraft engine.
As a result, Cathay said a total of 48 of its flights to and from Hong Kong would be cancelled on Tuesday and Wednesday.