‘Do not use’ warning over counterfeit straighteners urgently pulled from UK shelves due to ‘serious’ fire risk
AN URGENT warning has been issued to UK shoppers as major homeware stores urge customers to hand in dangerous counterfeit straighteners.
They have warned that the product is at risk of causing a fire or even exploding.
Homesense and TK Maxx have warned that the Elgetec Mini and Platinum Pro hair straighteners are a safety risk.
The Office for Product Safety and Standards have also stepped in to that the accessories contain “counterfeit” components.
The regulator said: "The product presents a risk of fire because the plug, fuse and cables are counterfeit, and are not of sufficient quality to protect against risks of overheating, fire or electric shock."
TK Maxx also issued their own urgent recall notice which read: "We are recalling the Elgetec branded hair straighteners due to a safety issue.
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“These products do not meet the safety requirements and pose a risk of fire or explosion.
"If you have bought any of the above products, please stop using them immediately and return them to any TK Maxx or Homesense store."
The homeware brand has offered a full refund or replacement to shoppers who purchased the hair straightening products.
They also provided their customer service numbers and email addresses in order to support customers.
TJ Maxx customer support number
TJ Maxx have issued their customer service email address and phone numbers in response to the recall of the Elgetec hair straighteners.
The UK number is 01923 473561.
However, the Republic of Ireland number is 01 2476126.
Their email address for all of their European stores is customerservice@tjxeurope.com.
TK Maxx is the international branch of TJX companies which also owns the British brand Homesense.
The store is known for selling designer items for low prices and regularly makes headlines when buyers bag a bargain.
In March 2025, the store went viral for selling a skincare brand normally only found at Harrods.
They were selling La Vallée Switzerland’s anti-aging line concealer at a 83 per cent discount.
Where it usually cost a staggering £160 for just 15ml, the cream was sold in TK Maxx for just £27.99