Barclays online banking and mobile app down AGAIN as customers can’t transfer cash

BARCLAYS online banking has gone down AGAIN leaving customers struggling to transfer cash.

The major bank is currently suffering an outage with hundreds of customers logging complaints via Downdetector.

Barclays is suffering an outageCredit: PA

Over 70% say they can't transfer funds between accounts while the remaining amount are having issues with their online and mobile banking.

Customer complaints peaked at just over 1,000 at 9.37am this morning but have fallen back to around 740.

The outage comes just weeks after the bank suffered a major outage which lasted days.

Customers have taken to X, formerly Twitter, fuming at today's technical glitch.

Second Barclays outage in weeks

Today's outage comes just over a month after Barclays suffered widespread technical issues.

Some customers were left without access to key services for three days, with the outage starting on payday for many.

Barclays confirmed that, during that incident, more than half of attempts to make an online payment failed.

Earlier this week, Barclays said it could pay out up to £12.5million in compensation to customers affected by outages over the last two years.

The announcement came after new data published by the Treasury Committee revealed there have been more than 33 days' worth of unplanned tech and system outages in the last two years for nine of the UK's biggest banks and building societies.

How can I check if my bank is down?

THERE are a few different ways to find out if your bank is experiencing an outage.

Senior consumer reporter Olivia Marshall explains how you can check.

If you're trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding your online banking is down can be a real pain.

Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.

You can also check on any future work they have planned and what it might mean for you.

Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.

Barclays had the highest number of outages (33, totalling 93 hours), while NatWest had the longest downtime (194 hours, across 13 outages).

Scott Dawson, chief executive officer of payments processor DECTA, said the recurring nature of banking app outages highlighted the "critical lack of resilience in our financial infrastructure".

He added: "Beyond mere inconvenience, these failures disrupt essential payments, impacting livelihoods and business operations.

"The inability to pay staff or purchase necessities creates genuine hardship."

Can I claim compensation for an outage?

Banks don't have to pay out compensation to customers if there's been an outage or if they've experienced technical issues.

But you might be entitled to some money back depending on how much the disruption affected you as a consumer.

To make a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.

This might be because you were charged for making a late payment for example.

You should make a note of when you were unable to access the services and also the names of the people you spoke to at the company who suffered the outage.

You can usually find out more details about how to complain to your bank on its website.