Hong Kong’s Cathay Pacific launches inquiry after video shows staff member throwing luggage

Hong Kong flag carrier Cathay Pacific Airways has launched an investigation into a staff member after a video circulating online showed her throwing suitcases from a flight of stairs and violating the airline’s baggage handling procedures.

The airline apologised on Tuesday to passengers for the inconvenience caused.

The video circulating online showed a female worker wearing a reflective Cathay Pacific vest working on a staircase running from the plane to the tarmac, repeatedly throwing suitcases from a higher position.

Cathay said it was aware of the video and confirmed an employee from its ground handling service provider was involved in the incident.