Virgin Media down leaving customers without internet access
VIRGIN Media is down leaving customers without internet access.
Over 1,000 users have logged the issue on Downdetector which monitors the status of online services and reports outages in real time.
Problems appeared this morning at around 9am.
The majority of complaints are related to landline internet, while other are having access streaming television.
Customers have taken to X, formally, know as Twitter, to complain about the issue.
One upset user said: "Oh look, Virgin Media is on fire again. Must be the weekly outage."
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While another added: "Virgin Media will crumble, worst broadband in the country."
A third moaned that their broadband had "gone down," and a forth said their wifi was "playing up".
The media giant has over 5.8million broadband customers in the UK.
A Virgin Media spokesperson said: “We’re aware that some customers are experiencing intermittent issues with their services.
"We apologise for any inconvenience and are working to fix this as a priority.”
You can check the connectivity status by visiting the Virgin Media website and logging into your account.
Here customers will be able to get the latest updates on how broadband is running in their area.
It comes as customers have complained about a number broadband providers having issues.
Just last week, Community Fibre broadband went down twice, leaving millions of homes in London without of service.
COULD YOU BE ENTITLED TO COMPENSATION?
If you're suffering issues with your internet, call or mobile services you may be entitled to compensation.
Virgin Media says that customers can report any issues by registering online or calling the company,
According to its website, if Virgin haven’t fixed the fault within 48 hours from the end of that day, you will be entitled to £9.76 credit per day until it’s sorted.
Once you’ve reported the issue to the company and the service has been fully restored, any credit owed will be automatically calculated and applied to your bill.
How can I check if my broadband or emails are down?
A lot of broadband and mobile phone providers have dedicated pages where you can check the level of service on offer in your area.
For example, BT has its own page here - bt.com/help/check-service-status.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.