HSBC down updates — Thousands left furious as mobile banking and app hit by major outage on Black Friday

  • HSBC customers left furious

    HSBC customers have been left furious this morning following the outage that has impacted customers online banking.

    One fan said: "Hey @HSBC_UK It looks like the app is down. Do you know when it is expected to be working again?"

    A second wrote: "Has been for a while - looking at comments here on X and no responses from HSBC."

  • Outage heatmap

    This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.

    It is common for some problems to be reported throughout the day.

    Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.

  • What issues are being faced?

    According to DownDetector, 66% of reported issues are in relation to mobile banking.

    Around 19% of the problems reported are connected to online banking.