Nationwide down updates — Users unable to access online accounts as banking app hit with outage

How to check if Nationwide is down

You can check if Nationwide is down by going to their server status page.

You can also keep an eye via their social media pages.

According to the status page users can still:

• use your cards online and in shops
• withdraw money at cash machines.

What to do if you can't access your money

If you can't access your money and you need to urgently, here's what to do:

• Visit your local branch as soon as you can.
• If you can't get there, or it is closed, call your bank and ask for its guidance on what to do. 
• If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
• Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
• If you still can't access your money, begin gathering evidence for a complaint.