Elon Musk’s X sees significant decline in ad sales in 2023, as advertisers flee controversial platform
The previously unreported sales figures underscore with greater clarity advertisers’ unease with how X is handling content moderation under Musk, and in particular the new owner’s posts that amplify antisemitic and other extremist views.
X executives had originally targeted US$3 billion in revenue from advertising and subscriptions in 2023, but will fall far short of that number, one of the people said. The annual number is still in flux because the holiday quarter is not yet over.
“This presents an incomplete view of our entire business, as the sources you’re relying on for information are not providing accurate and comprehensive details,” said Joe Benarroch, head of business operations for X.
The company stopped reporting public financial data after Musk’s October 2022 takeover. Benarroch described X as an “evolving NEW global business with multiple revenue streams. We are not Twitter any longer and not measuring ourselves by old Twitter metrics – both in revenue and user metrics.”
X has historically relied on advertising for the bulk of its sales, but that business has been in decline since Musk’s takeover.
Musk has confirmed that sales are down considerably. In March he said that ad revenue was down “roughly 50 per cent,” a statistic he echoed again on Twitter in mid-July, without giving a time frame.
In September, Musk also confirmed that US ad revenue was down 60 per cent. He blamed the decline on activists who have encouraged marketers to halt spending on the service.
The company also makes money from its subscription service, X Premium, and from data licensing agreements. External estimates peg the subscription business at less than US$120 million annually. In 2021, Twitter generated US$572 million in revenue from data licensing deals.
X was not profitable when Musk took over, but the company reported more than US$5 billion in revenue the year before Musk acquired the company. In early 2021, Twitter executives led by then-CEO Jack Dorsey set a public goal to reach US$7.5 billion in revenue by the end of 2023.
02:34
Elon Musk visits Israel to meet PM Netanyahu amid antisemitism claims
Musk previously told employees and investors that he would like subscription revenue to make up half of the company’s total business, but the service has just over 1 million paying subscribers, far fewer than Musk had initially hoped, according to a person familiar with the numbers.
X has been trying to move away from its reliance on major brand advertisers, and recently started courting more small- and medium-sized businesses to the platform.
Musk, at November’s DealBook conference, said he feared that the decline in ad revenue could cause the company to fail.