BT goes down for thousands as customers complain of issues with emails

BT has gone down for thousands with customers experiencing issues accessing their emails.

More than 4,600 customers have logged complaints on the Downdetector website, which measures outages.

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The vast majority are experiencing problems with their emails while less than 10% are having broadband connectivity issues.

Problems for customers started at just after 5am this morning, with plenty taking to X since to vent their frustration.

One posted: "BT your email servers are down and there is no response on your chat. What is going on?"

Another commented: "BT is your email system down? I'm not getting any emails at all and getting an error message."

A third piped up: "BT your internet mail server is down! Cannot get mail."

A fourth added: "Oh for heaven's sake! What on EARTH is happening to BT's email service?"

The outage comes with BT, which also owns EE and Plusnet, set to hike mobile and broadband tariffs by up to £3 a month from March.

The pounds and pence rise will apply to contracts taken out from April 10, 2024.

For those who took out a deal before this, a 6.4% rise will apply (3.9% and January's inflation rate, which was 2.5%).

Plusnet will also increase its broadband price by £3 per month from the end of March for contracts taken out after July 11, 2024.

The Sun has approached BT for comment.

How can I contact BT and am I entitled to compensation?

You can get in touch with BT by phone, post or online - see BT's contact website for more information.

You can also speak to BT via its live chat service.

If you're a broadband customer and the outage has left you without service, you may be entitled to compensation.

Contact BT to find out what they can offer you.

You may also have the right to leave if you're without service for a sustained period of time.

If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.

The BT outage comes just weeks after Barclays suffered a major outage with some customers unable to access their accounts on payday.

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