‘Check your equipment’ urges Amazon after Fire TV Stick mistakes blocks best video quality – you may have wrong settings

DON'T miss out on the best video quality if you've got an Amazon Fire TV device.

Amazon has revealed several mistakes that might be blocking you from getting a stunning picture.

Make sure you're getting the best-possible pictureCredit: Getty

You might have heard of HDR (High Dynamic Range) or Dolby Vision.

It's a type of increasingly common TV show or movie format that serves up darker blacks and brighter whites.

This improved contrast (and wider range of colors) gives you a much more cinematic experience.

But there are several reasons why you might be missing out on HDR with your Amazon Fire TV device.

How to get HDR on Amazon Fire TV devices

There are plenty of equipment reasons why you might not be seeing a HDR picture.

Of course, your problem might actually just be that the content you're trying to watch isn't in HDR.

If it's not HDR or Dolby Vision content then it won't play back in that way, even if you've got everything else set up just right.

Usually apps like Amazon Video and Netflix will highlight when content is available in HDR, so look out for that symbol.

Once that's done, you can use Amazon's special tool to make sure nothing is amiss.

Amazon Fire Stick owners have discovered a useful trick to control their TVs

"Check that your equipment supports Dolby Vision or High Dynamic Range (HDR)," Amazon advised.

"To see supported audio settings, use the Audio and Video Diagnostics tool on your Fire TV device."

For instance, you'll also need a TV that supports Dolby Vision or HDR – as well as a Fire TV Stick that does the same.

To check, go to Settings > Display & Sounds > Audio/Video Diagnostics on your Fire TV device to see if your TV equipment can deliver HDR or Dolby Vision.

You can also play a test video at the bottom of this page to confirm if your TV supports it.

Once you've checked that the content is available in HDR, and that your TV supports HDR, you'll need to make a few more checks.

"Now go into your TV's settings (not the Fire Stick) and make sure that the resolution," Amazon urged.

Once that's done, you should be good to go.

However, if you're still convinced that you're not getting a HDR picture then there are a few other mistakes that you might be making.

"If you're connecting your Fire TV device to an AV Receiver or soundbar, make sure it's able to pass-through Dolby Vision or HDR formats," Amazon explained.