EE down leaving over 1,000 customers without service and internet

A MAJOR broadband firm has gone down leaving hundreds of customers without mobile or internet service.

EE has left over 1000 customers without connection, according to reports on Downdetector.

1

Over 75% of users are complaining over issues with their phone, while 25% have warned of broadband connectivity.

The popular internet and phone provider has over 23million customers across the UK.

The issue appeared to peak at 11:30am this morning with nearly 1,300 frustrated customers flagging the issue.

Many have now taken to X to complain about problem.

Writing in a social media post, one customer said that they could not get service in South East London.

Other were quick to chime and say they also had no reception in Bristol or South End.

While another person said they cannot make or receive calls.

One upset customer said: "What’s going on with the signals at CF23 trying to work from home and I’m losing signal every 10 mins I keep getting a satellite image where 5G should be."

EE has responded to some who have voiced their concerns and said they were looking into the issue for them.

The Sun has approached EE for comment.

It comes just days after BT customers complained of a similar issue.

More than 360 people logged complaints over issues with connecting to the internet.

Some 91% of the issues reported were with the company's broadband.

Meanwhile 5% were complaining about emails and 4% about landlines.

However the issues was resolved shortly after.

How do I check the service status of EE?

EE has a dedicated web page where you can find out if there are any problems in your area.

Click here to visit the EE service update website.

To find out if there are problems in your area, enter your postcode.

You can get in touch with EE by phone, post or online - see the EE contact website for more information.

You can also speak to EE via its live chat service.

If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.

Can I get compensation?

If you're affected by internet outages, you may be able to get compensation - although only if you experience the issue for a certain amount of time.

First you should check whether there's a problem with your router.

This can often be fixed with a simple reset.

But if it's clear your internet issues are beyond your control, you should contact your internet provider.

They should be able to tell you about any problems in your area and hopefully offer an estimated time for a resolution.

You will likely only be able to claim compensation if your connection goes down for more than two days.

After this point, you'll receive £8.06 for every day your internet was down.

EE is among the providers signed up to the Automatic Compensation Scheme, which means you should receive compensation automatically if something goes wrong.

You will still need to report the fault to your provider to be in line for the compensation.

However you won't need to take any further action to receive the compensation and it will be sent as a credit on your bill no later than 30 days after the issue occurred.

The scheme also means you can receive compensation if your service doesn't start when you expected it to or if your engineer appointment is missed.

You can get £25 for engineers who don't arrive on time or cancel within 24 hours, and £5 per day for new services that fail to start on time.

Other providers signed up to the scheme are Sky, TalkTalk, Virgin Media and Zen Internet.