Lloyds online banking down as customers complain of missing payments and wages
LLOYDS online banking has gone down as customers complain of missing payments.
Hundreds of customers are reporting issues via the Downdetector platform, which measures outages.
As of 7.40am this morning, 379 people had flagged problems with online and mobile banking.
The majority of complaints relate to issues transferring funds between accounts.
Frustrated customers have been posting on Facebook and X following the outage.
One said on Facebook: "Anyone else having a problem of payments not showing in there Lloyds bank?
Read more on Money
"I’ve transferred money from two places to my Lloyds and it’s not showing."
Another posted: "Anyone else's Lloyds bank down or is it just mine."
A third commented on X: "I sent funds to my Lloyds bank account a hour ago and it still hasn’t been deposited normally it takes a few minutes.. what’s going on??"
A fourth added: "I have transferred funds from Metro bank to Lloyds which usually goes through instantly, and has not shown up in my account after 30 mins."
A Lloyds Bank customer service agent acknowledged on X some customers were having issues with payments.
They said: "We know some customers are having issues making or receiving payments.
"We're sorry for this and are working to have everything back to normal."
It comes after major UK bank Barclays was hit with a major outage which went on for days.
Banking and mobile app customers were left unable to access their accounts following the technical issue which started on Friday.
A spokesperson confirmed yesterday the outage had been resolved and apologised for any disruption caused.
How can I check if my bank is down?
THERE are a few different ways to find out if your bank is experiencing an outage.
Senior consumer reporter Olivia Marshall explains how you can check.
If you are trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding that your online banking is down can be a real pain.
Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
The Sun approached Lloyds Bank for a comment.
Can I claim compensation for an outage?
Banks don't have to pay out compensation to customers if there's been an outage or if they've experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
To make a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.
This might be because you were charged for making a late payment for example.
You should make a note of when you were unable to access the services and also the names of the people you spoke to at the company who suffered the outage.
You can find out more details about how to complain to Lloyds Bank on its website.
If Lloyds doesn't resolve your complaint, you can take your case up with the Financial Ombudsman Service (FOS).
It is an independent body which will resolve any issues based on what it thinks is "fair and reasonable" depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
READ MORE SUN STORIES
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.
Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories